Describe the problem without sending plans and documents, live links, or project details.
SiteLens Professional includes content-minimized email support but no production uptime SLA or 24/7 support commitment. Use the request template so Dancel can triage the issue without sensitive content.
Helpful, content-free details
- Issue category: access, display, upload, connection, or other.
- Date, approximate time, and time zone.
- Presenter device, operating system, and browser version.
- Participant phone, operating system, browser, and portrait or landscape orientation.
- A description using only sample-data labels, plus the last action that succeeded.
Stop-use guidance
If the wrong content appears, the participant view cannot be confirmed, a link may have been disclosed, or sensitive information may have been submitted, stop the SiteLens workflow. End the session if possible and return to the buyer's normal document-sharing and videoconferencing process.
Do not send
Do not attach plans, drawings, reports, or screenshots containing them. Do not include participant links, control credentials, participant names, project names or numbers, addresses, personal information, or other confidential content.
Security concerns
Use the same contact email with the subject “SiteLens Security Report — No Sensitive Content.” State only the date, approximate time, affected product area, and a safe callback method. Ordinary email is not an approved channel for sensitive evidence. A separate evidence-transfer method must be selected and verified before any such evidence is sent.